HOW DOES THE ZIP-UP PRE-ORDER WORK?
The ZIP-UP is available as a pre-order. This means your item is reserved for you and will be shipped once production is completed. Please check the product page for the estimated shipping period.

WHEN WILL MY PRE-ORDER BE SHIPPED?
Pre-orders are not ready for immediate shipment. Your ZIP-UP will be shipped as soon as production is completed. You will receive a confirmation and Track & Trace link once your order is on its way.

DO YOU OFFER FREE SHIPPING?
Yes. All orders include free shipping.

WHICH SHIPPING CARRIERS DO YOU USE?
Orders are shipped with PostNL or bpost, depending on your destination.

HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive a Track & Trace link by email.

HOW LONG DOES DELIVERY TAKE?
Delivery time depends on your location. Once your package has been handed over to PostNL or bpost, delivery times and possible delays are outside our direct control.

CAN I CHANGE MY SIZE OR ADDRESS AFTER ORDERING?
Contact us as soon as possible. If your order has not yet been processed or shipped, we will try to make the change.

WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
Contact us with your order number and clear photos of the issue so we can review it and provide a solution.

HOW DO I CHOOSE THE RIGHT SIZE?
Check the size guide on the product page and compare the measurements with a garment you already own.